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tours in ocho rios jamaica

TERMS AND POLICY

As a booker, you authorize Jah Forest - a division of Guylene Solon Travel Design to charge the credit card in accordance with the terms and conditions set forth below.

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Reservations Terms:
All reservations must be submitted via online booking through the website www.jahforest.com and must be paid at the time of booking. The customer has read and verified the details and dates of the services and by continuing with payment agrees that everything is correct.


Cancellation Terms: Private Transfers Shuttles

  • All cancellation requests must be emailed to hello@jahforest.com at least 72 hours before your service for a full refund to apply, excluding the credit card fees (5%).

  • All cancellation requests during the "HOLIDAY SEASON" season from July 20 - August 12 and December 5th - January 5th, are non refundable.

  • Any changes to your reservation must be sent via email to hello@jahforest.com at least 24 hours before your transfer service, subject to availability.

  • For any changes that require a refund, credit card fees of 5% will be applied.

  • If a discount is applied to your reservation, and you cancel your services, the discount will no longer be applied, and the 5% credit card will be applied to your refund.

  • No shows are considered as cancellations and are non-refundable.

  • Private airport pick-ups will be rescheduled without any charge if your flight is delayed, and arrival is within the same day.

  • Failure to contact Jah Forest with flight cancellation or delay information in a timely manner may be considered reservation abandonment and may result in forfeiture of fare.

 

Jah Forest is not responsible for delays caused by accidents, civil disturbances, emergency medical situations, mechanical malfunction, damage to the highway, extreme weather, or other acts of God. We are not responsible for direct or indirect consequences of our performance, or lack thereof, including, but not limited to, failure to arrive on time for a flight, meeting, or another event, and loss of lodging reservation or another service due to late arrival. Jah Forest offers a 100% money-back guarantee in the event we do not provide the service paid for, subject to our limits of liability.

Travel insurance is strongly advised. A "cancel for any reason" type plan allows the most flexibility to completely mitigate anything that may come up.

Assumption Of Risk; Hold Harmless And Indemnity Terms:

Jah Forest is not responsible for any disclaims, and all liability related to any and all services provided on the www.jahforest.com website. Accordingly, any use of services will be made at the traveler’s own risk.


Reservation Abandonment:

Reservation abandonment happens when Jah Forest chauffeurs cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the contact number provided within a reasonable time period.

Payments:

All amounts are in USD currency. Customers must pay at the time of booking to secure advance reservations. All charges are processed at the time of booking and are refundable following the terms outlined in the cancellation policy.

Charges will show on billing statement as "GUYLENE SOLON TRAVEL DESIGN".

Personal Identification:

Our operators and staff reserve the right to request personal identification from customers with reservations. Failure to provide personal identification matching information on file may result in the inability of the company to service the reservation.

Short Notice Reservations:

Short notice reservations are only during work hours only. There are no refunds for reservations made in less than 48 hours.

Luggage:

Depending on which vehicle is selected, the client must respect the total amount of luggage allowed for that sized vehicle. (H-1 up to 6 passengers) (HIACE up to 9 passengers) (Sprinter or similar up to 12 passengers) (Coaster up to 18 passengers) (Rosa up to 23 passengers) (Buses between 24 - 52 passengers)

  • 2 checked luggage piece, such as a medium/large suitcase or large duffel bag weighing 50 pounds or less each; and

  • 1 carry-on item, such as purses, laptop cases, briefcases, small suitcases, and backpacks.

  • Large items such as surfboards must be indicated at the time of booking. Extra fees may apply after booking.

 

The customer is responsible for properly specifying any extra luggage he or she intends to bring onto the vehicle during the booking process. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.

Smoking: Smoking is not permitted in any of our vehicles.

User Error:

The customer is responsible for providing accurate information at the time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate.

Jah Forest is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.

Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation. Additionally, automated reminder emails will be sent the day before pickup, allowing the customer time to make any changes in advance of the service.

Activities:

  • In case we need to cancel a tour, we might offer you another tour that is of the same amount or refund the total amount.

  • No shows of any services purchased, are considered as cancellations and are non-refundable.

  • Once travel commences, there will be no refunds made on unused portions. 

Airport Arrivals Pick-ups:

  • If you're arriving at either the Montego Bay Sangster Airport Or Kingston Norman Manley Airport, our drivers will always be waiting for you outside the airport holding a sign with your name on it. Please show the driver your confirmation email.

Home Rental Pick-ups:

  • Please remember to inform the property manager that our driver will be coming to pick you up and to allow him to enter the property gates.

  • Please provide detailed instructions on how to get to the property, and property contact details in case we need to call them. If a 4x4 is required, please let us know via email at hello@jahforest.com

I have read the above agreement and its terms and conditions, and I accept them in their entirety.

I agree to pay the total amount for the Requested Services. I agree to pay in accordance with the Cancellation Terms set forth above. I understand that in the event of a cancellation or service modification, I am responsible for all applicable fees and penalties charged by the individual service providers.

 Emergency Contact:

If for any reason you do not see our driver, please use any of the following methods to contact us.

USA: +1772 244 3427
WhatsApp: +8768640769
Email: hello@jahforest.com
Web: www.jahforest.com


Thank you for choosing Jah Forest Jamaica. A division of Guylene Solon Travel Design

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